Gracie Medical Defense (GMD) is a complete workplace violence prevention program. It covers verbal de-escalation, situational awareness, and effective non-violent defense skills for the most common assaults in healthcare.
Curious about the GMD approach? Watch this video.
Level 1
Create calm through all forms of communication; verbal, nonverbal, and paraverbal. Ask open-ended questions, listen with empathy, and paraphrase what they are saying back to them.